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SummaryRecruitment processes are seen as critical to the success of contemporary organizations and integral to human resource practices, particularly in those firms setting up greenfield operations or undertaking organizational change programs. This article analyses the recruitment methods used in several large call centres in the Australian telecommunications industry. It particularly focuses on the issue of how recruitment was explicitly or implicitly designed to recruit customer service representatives who might be antithetic to workplace trade unionism. Three processes are identified. These include the use of sophisticated recruitment processes which identify those with unitarist tendencies, identifying and excluding, or blacklisting, those with union backgrounds or those who previously worked in highly unionized firms and lastly applying pressure on recruits to sign individual non-union contracts at the appointment or promotion stage.

Keywords: collaboration intersectorielle, changements organisationnels, théorie de l’acteur réseau, réussite scolaire, centre de réadaptation pour jeunes en difficulté d’adaptation

The impact of COVID-19 on tourism has been enormous across the globe. The successful recovery of the tourism industry at the local, national, and global levels is strictly dependent on the efficient contention and mitigation of the COVID-19 pandemic at the global level and on the capacity of tour operators, governments, and other actors to generate complete trust among tourists. In this article, we examine the biosecuritization of Lisbon (Portugal) and the efforts carried out by the administration to preserve the city as a COVID-free urban destination. In this sense, we will examine two main strategies that have received little attention from the scholarly community, namely (i) the strengthening of repressive, punitive, and criminalizing policies against suburban working-class youths ('the perilous') within the scope of guaranteeing a COVID-free city for tourists ('the untouchables'), and (ii) the (in)governance of the urban night of Lisbon during the current pandemic. In the last section, we will argue how mobility restrictions, lockdowns, and nighttime curfews have shown us how central culture, arts, entertainment, and leisure are for not only the cultural and social life of many young and adult people in Europe but also for their socio-emotional wellbeing.

Keywords: COVID-19, biosecuritization, pandemic politics, tourist city, Lisbon

Managerialism is an ideology that presents management as the center of organizations, shifting power and agency away from workers. This ideology allows more control and power to reside at the top of an organization, rather than allowing shared power in decision-making and everyday work. This structure can create inequitable and oppressive work environments that devalue the agency and intelligence of library staff and librarians. Managerialism, while considered an ideology on its own, has been building stronger roots in academic library practices due to influence from neoliberalism in the university environment. While managers can help with achieving organizational goals, it is important to critically examine library management practices to ensure that managers address instances of exclusion and inequity that may arise in these practices. This article introduces managerialism by providing a brief history of management and its expansion. It also identifies academic library practices that have been and continue to be susceptible to managerialist influences, such as consumer surveys, the demand for managers, strategic planning, leadership institutes, and merit pay. The article also provides some suggestions for addressing managerialism in the profession to ensure equity and inclusion are prioritized in library work. This includes practicing critical reflection, embedding critical perspectives in LIS education and training, and introducing critical perspectives on leadership.

Keywords: Gestionnariat, Études en gestion critique, Leadership, Managerialism, Critical Management Studies, Leadership

Institutional open access (OA) policies can act as a solid foundation on which to build university-wide support for open access. This is the first paper to reflect on the entire process of developing, implementing, and reviewing an institutional open access policy at a Canadian post-secondary institution. Simon Fraser University (SFU) is one of a few Canadian universities with an institutional open access policy. As a leader in open access, SFU is well positioned to share observations of our experiences in the first three years of our OA policy. Throughout this paper, we reflect on the role that the policy plays in the broader culture of openness at SFU and on the OA resources and supports provided to SFU researchers. Other institutions may find our observations and adoption of the SOAR (strengths, opportunities, aspirations, results) appreciative inquiry framework useful as they explore future policy development or review and work to promote a culture of open access within their university community.

Keywords: libre accès, open access, open access policy, politique de libre accès, dèveloppement de politiques, policy development, policy review, évaluation de politiques, scholarly communications, communication savante, scholarly publishing, publication savante, bibliothèques universitaires canadiennes, Canadian academic libraries

In the past, a member of the public could access an academic library’s collection simply by visiting the library in person and browsing the shelves. However, now that online resources are prevalent and represent the majority of collections budgets and current collections, public access has become more complicated. In Canadian academic libraries, licences negotiated for online resources generally allow on-site access for walk-in users; however access is not granted uniformly across libraries. The goal of this study was to understand whether members of the public are indeed able to access online resources in major Canadian university libraries, whether access to supporting tools was offered, how access is provided, and whether access is monitored or promoted. The study used an online survey that targeted librarians responsible for user services at Canadian Association of Research Libraries (CARL) member libraries. The survey results indicated that some level of free access to digital resources was provided to walk-in users at 90% of libraries for which a survey response was received. However, limitations in methods and modes of access and availability of supporting resources, such as software and printing, varied between the institutions. The study also found that most libraries did not actively promote or monitor non-affiliated user access.

Keywords: Membres du grand public, Authentification, Bibliothèque universitaire, Ressources en ligne, Canada, walk-in users, authentication, academic library, digital resources, Canada

Using research on the political economy of the music industries, interviews with independent musicians about their lived experiences, and the authors' experience participating in government copyright consultations in Canada, this article discusses how the market power of major music companies, and their capture of the policy-making process through lobbying, has made copyright reform an extremely limited avenue for remedying the variety of hardships facing musicians in the streaming media era. Against the continued consolidation and concentration of power within the music industries, we explore a case study of Edmonton Public Library’s Capital City Records as an alternative model that may inspire further initiatives that advocate for artists and users. We conclude by discussing a commons-based, public infrastructure and governance model that could serve as a tool to circumvent uneven power dynamics in the music industries, facilitate stronger music communities, and provide sustainable livelihoods for working musicians in Canada.

Keywords: industrie de la musique, music industry, copyright, droit d’auteur, public libraries, bibliothèques publiques, commons, carrefours

The initial aim of this study was to learn if there was any diversity in ethnicity, sexual orientation, gender, or disability among public library board members. Through participant interviews, this study reports on member perceptions of diversity in the areas of member recruitment, qualifications, training, and length of term. Board members from four public libraries in Alberta and Saskatchewan were interviewed and the results were analyzed through the framework of critical race theory (CRT). Findings suggest that library boards lack diversity, particularly in finding, recruiting, and training members who are truly representative of their community. Cultural sensitivity and cross-cultural training are important for board members to connect with their communities.

Keywords: Bibliothèques publiques, Conseils d’administration des bibliothèques, Canada, Alberta, Saskatchewan, Diversité, public libraries, public library boards, hiring, recruitment, training, Canada, Alberta, Saskatchewan

This paper presents an unusual Hasidic figure and sketches her compelling biography in broad outlines. Ḥannah Golda Hopstein (1886–1939), was a unique Hasidic woman, a Zionist pioneer and had a fascinating life story which ended in tragedy. She left Poland in 1924 for Mandatory Palestine, where she was one of the founders of the Hasidic-agricultural settlement Kefar Ḥasidim. She later returned to Europe to visit family and was killed by a German bomb during the invasion of Poland in September 1939. Hopstein’s fourteen-page, Hebrew handwritten diary lies lost in the archives of Kefar Hasidism, Israel. It is entirely translated and published here for the first time with a biographical introduction. This short memoir can be a base for future extensive research, since it teaches us much about several key issues, such as the role of women in Hasidism, Hasidic attitudes towards Zionism, and female leadership among Hasidim.

Objective – The research was conducted to understand better how and what spaces are used in a mid-size academic library. Also, the authors were interested in their users' spatial likes and dislikes and why they gravitated to or avoided specific spaces or floors. The authors also found an opportunity to examine recent renovations that added a connector bridge to a first-year student dorm and the subsequent increase in foot traffic to evaluate its success in meeting users' needs for varied and productive study spaces across the building. Methods – The study used a survey to gauge user satisfaction with the library's space and environment for research, study, and collaborative work. The authors hand-distributed a survey with five multiple-choice and three open-response questions to users over three days (Monday-Wednesday) between 10 am - 4 pm, the busiest days and times in a typical week. The collected surveys were sorted and coded in an Excel spreadsheet and uploaded and analyzed in JMP Pro. Results – The 298 completed responses came from undergraduate students (n=281) who visited the first floor, identified as a collaborative study space (n=144). Respondents showed that they visit the library daily (58%, n=173) and weekly (34%, n=104). Most of the survey participants (98%, n=293) indicated that they pursued academic work in quiet spaces they occupied (75%, n=224). Interestingly enough, the noisiest and quietest floors are the areas most avoided, the first floor-collaborative, noisiest space (54%, n=161) and the third floor-designated as quiet space (18%, n=55). The final survey question invited the respondents to "sound off," with 135 responding; 107 (79%) of them opined on improvements to existing study spaces within the library. Conclusion – This research demonstrated that students value the library as a place to study but are critical of excessive noise and overcrowding in the designated collaborative study areas. Academic libraries should consider balance when designing library study spaces. Librarians and space designers should strive to strike an appropriate balance between seating quality and quantity, acceptable noise levels in designated collaborative and quiet study spaces, and the impacts of environmental factors such as printers, food services, exhibits, art displays, restrooms, and walkways through library study spaces within the library.