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The success of banks in the insurance field is an important element of the Frencheconomy. The Bancassurance phenomenon is a good example of sectorialconvergence belween banks and insurance companies. In using the resource-basedtheory, the purpose of the article is to highlight the key resources and their potentialcombinations in order to build competitive advantage.

Keywords: Théorie des ressources, stratégie, bancassurance, management desservices, convergence sectorielle, Resource-based theory, strategy, bancassurance, service management, sectorial convergence

Insurers are losing huge amounts of money to fraudulent claims. To cope up with soaring claims, insurers are adopting the best claim practices to transform their operating model. However, they are still reluctant because their investment on technology should be justified with financial prudence.The study covers the best service practices and technologies implemented by various insurers during 2003-07. It reveals that majority of claim technologies have been implemented in the P&C segment. U.S. and UK accounted majority of the claim technology implemented. Insurers have been more focused towards claim administration & Processing globally. Aviva emerged as a leader in the claim technology implementation and deployment of radically innovated technologies.

Hurricane Katrina, a Category 4 storm on the Safir-Simpson scale, first slammedinto Louisiana. Monday morning, August 29, with 230 kph winds before sweepingacross Mississippi and Alabama. City of New Orleans was 80% flooded becausea 60-meter breach in a levee caused waters from Lake Pontchartrain to pour intoNew Orleans's city center. Much of the city sits below sea level. Also, violentwinds severely damaged Mississippi coastal and destroyed Biloxi. Officialsestimated a million people had left the apocalyptic area. Katrina turned one ofAmerica's most charming cities into a vast cesspoll tainted with toxic chemicalsand human waste, causing disease issue. Few days after the hurricane, 80 000people were still trapped in the submerged city of New Orleans. One month later,the non final death toll reached 1225 in those five states hit by Katrina.Majority of reinsurers and special agencies has increased their estimates for damagesstemming from Katrina to between $30 and $50 billion in insurance lossesand more than $125 billion in total economic losses. Katrina could become themost expensive insurance loss in U.S. history, surpassing Hurricane Andrew ($22billion) and the terror attack of September 11, 2001 ($32 billion). However, it isstill too early to tell if some insurers and reinsurers should be able to absorb theloss of the biggest urban disaster the USA has ever seen. The author does not missto mention insurability problems exacerbated by global warming.This article also points out humanitarian and fînancial support from United Statesand countries around the world and the first lessons to be drawn from that drama.

Keywords: Inondation, ouragan, catastrophe humanitaire américaine, industrie de l'assurance et de la réassurance, aide humanitaire, prévention, Flood, US humanitarian disaster, insurance and reinsurance industry, humanitarian support, prevention

In a model of imperfect information with costly auditing, we examine the effect of increases in health-care costs and general inflation on the optimal health-insurance policy and on waste. We show that in such a setting, individuals will buy morethan full insurance. Moreover, as the cost of medical care increases, consumers (i.e., patients) are less likely to file unjustified claims while insurance providers audit with a lower probability. As a result, waste associated with costly auditingis reduced. We also show that a general increase in the opportunity cost of illness (reflected through lost earnings due to illness) also decreases waste, but not as much as health-care cost increases.

Keywords: Health care fraud, asymmetric information, contract theory, Fraude médicale, information asymétrique, théorie des contrats

Treasure Island, published in 1883, had a great success from the end of the 19th century onwards, which quickly led to its adaptation in the early 20th century in emerging image media, such as cinema (from 1920) or comics (from 1936). These adaptations may have been aided by Stevenson's highly visual writing. The novel has been adapted in a dozen films, as well as several animation series. As for the comic book, to our knowledge it is the novel that has given rise to the greatest number of adaptations in this medium, with more than twenty albums or booklets, but also sequels or re-imaginings. Far from being compartmentalized, the cinematographic and “comic book” adaptations have been nourished by mutual exchanges. This article aims to study the way in which the many comic book adaptations of Stevenson's novel (Franco-Belgian graphic novels, but also comics or manga) have been influenced by film adaptations of the same novel, but also influenced audiovisual production. We will question the links between the source and the adaptations in the two media, as well as the mutual influences between adaptations of different media.

Keywords: Stevenson, Stevenson, comics, bande dessinée, adaptation, adaptation, transmediality, transmédialité, cinema, cinéma

Drawing on the AMO model (Ability, Motivation, Opportunity) and social identity theory, this study aims to better understand the mechanisms and conditions influencing the relationship between effective human resource (HR) practices and job satisfaction. Based on the responses provided by 201 workers who completed an electronic survey during the COVID-19 pandemic, this study makes three contributions. First, it demonstrates the positive impact of effective HR practices on workers' levels of work engagement and job satisfaction. Second, it highlights the mediating role of work engagement on the relationship between effective HR practices and job satisfaction. Third, it shows the moderating role of organizational identification on this first relationship. By way of conclusion, the implications of these results are discussed.

Keywords: Pratiques RH efficaces, Effective HR practices, Satisfaction au travail, Job satisfaction, Engagement au travail, Work engagement, Identification organisationnelle, Organizational identification, Modèle de médiation-modérée, Moderated-mediation model

Byung-Chul Han’s pivotal works display a provocative examination of digital technologies, capitalism and its commodification of life, achievement society and its pathologies. This article examines these issues in relation to the end of the disciplinary and immunological paradigm and the shift toward a neuronal model at the base of the present-day human subject and its social and political consequences. The relationship between new technologies and self-exploitation, pornographication of the ego and the disappearance of the Other is explored in conjunction with the overload of information and entropy, and an agonizing democracy.

Keywords: Byung-Chul Han, digital technologies, capitalism, achievement society, exhaustion, narcissism, depression, immunological paradigm, democracy and “infocracy, ” sovereignty, human agency, information age, epistemological crisis and post-facticity, eros and the Other, dialectics

The Canadian academy is dominated by Western epistemologies that devalue Indigenous ways of knowing and marginalize Indigenous communities, cultures, and histories (Louie et al., 2017). This paper draws on a cross-disciplinary, interprofessional collaboration between a School of Public Health Sciences and School of Social Work to develop an online graduate course that sought to advance knowledge and practice in Indigenous wellbeing and health through a social justice lens. We explore key considerations, strategies, and challenges undertaken by an interdisciplinary group of non-Indigenous professors to create a learning experience for students that challenges colonial ways of seeing, being, knowing, and doing in the professional practice fields of public health and social work and that serves to elevate and sustain Indigenous voices, knowledges, sciences, and practices within the academy. In doing so, we centre the process of course development, including working with an Indigenous Advisory Circle and Indigenous contributors of content, guest lecture videos, and artwork. The paper describes the creation of a relational teaching and learning community, while raising concerns about the institutionalization of this approach to Indigenous-focused course development in the absence of the structural changes needed to enhance the presence of Indigenous faculty and Elders in academic institutions.

Keywords: Indigenous wellbeing, decolonizing pedagogy, Indigenizing curriculum, public health, social work