Abstracts
Résumé
L’intelligence artificielle (IA) est associée à plusieurs bénéfices pour les travailleurs et les organisations. Toutefois, ses capacités inédites sont propices à engendrer chez les humains de la crainte pour la pérennité de leur emploi, et de la réticence à utiliser l’IA. Dans la présente étude, nous explorons le rôle de la confiance envers l’utilisation de l’IA chez les travailleurs, ainsi que la capacité de l’explicabilité de l’algorithme à promouvoir la confiance. À cet effet, un devis expérimental à répartition aléatoire a été utilisé. Les résultats révèlent que la confiance favorise l’intention d’utiliser l’IA, mais que l’explicabilité ne contribue pas au développement de la confiance. De plus, l’explicabilité a eu un effet inattendu délétère sur l’intention d’utiliser l’IA.
Mots-clés :
- Intelligence artificielle,
- confiance,
- explicabilité,
- travail,
- intention d'utilisation
Abstract
Artificial intelligence (AI) is associated with numerous benefits for workers and organizations. However, its novel capabilities are likely to generate fears for the sustainability of their jobs and reluctance to use AI among humans. In this study, the role of trust is studied in the use of AI among workers, as well as the ability of the explainability of the algorithm to promote trust. To achieve this, a randomized experimental design was used. The results reveal that trust promotes the intention to use AI, but that explainability does not contribute to the development of trust. In addition, explainability had an unexpectedly deleterious effect on the intention to use AI.
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