Creating change: Kotter’s Change Management Model in action - Graves, Lisa; Dalgarno, Nancy; Van Hoorn, Rob; Hastings-Truelove, Amber; Mulder, Jeanne; Kolomitro, Klodiana; Kirby, Fran; van Wylick, Richard (Canadian Medical Education Journal / Revue canadienne de l'éducation médicale)