Restricted access to the most recent articles in subscription journals was reinstated on January 12, 2021. These articles can be consulted through the digital resources portal of one of Érudit's 1,200 partner institutions or subscribers. More informations

Référence virtuelle, clavardage et messagerie instantanée : compétences requises et rôle éducatif du bibliothécaireVirtual Reference, Online Chat and Instance Messaging: Required Competencies and the Educational Role of the LibrarianReferencia virtual, chat y mensajería instantánea: competencias necesarias y función educativa del bibliotecario

  • Suzanne Alepin and
  • Elaine Ménard

…more information

  • Suzanne Alepin
    Bibliothécaire, Bibliothèque et Archives nationales du Québec

  • Elaine Ménard
    Professeure adjointe, School of Information studies, McGill University

Cover of Volume 59, Number 1, January–March 2013, pp. 3-62, Documentation et bibliothèques

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