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Référence virtuelle, clavardage et messagerie instantanée : compétences requises et rôle éducatif du bibliothécaireVirtual Reference, Online Chat and Instance Messaging: Required Competencies and the Educational Role of the LibrarianReferencia virtual, chat y mensajería instantánea: competencias necesarias y función educativa del bibliotecario

  • Suzanne Alepin and
  • Elaine Ménard

…more information

  • Suzanne Alepin
    Bibliothécaire, Bibliothèque et Archives nationales du Québec

  • Elaine Ménard
    Professeure adjointe, School of Information studies, McGill University

Cover of Volume 59, Number 1, January–March 2013, pp. 3-62, Documentation et bibliothèques

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