Evidence Summaries

Undergraduate Students Can Provide Satisfactory Chat Reference Service in an Academic LibraryKeyes, K., & Dworak, E. (2017). Staffing chat reference with undergraduate student assistants at an academic library: A standards-based assessment. Journal of Academic Librarianship, 43(6), 469–478. https://doi.org/10.1016/j.acalib.2017.09.001

  • Heather MacDonald

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