Though Virtual Reference Services Have Increased, They Face Challenges and Opportunities in the Wake of COVID-19 / Gerbig, M., Holmes, K., Lu, M., & Tang, H. (2021). From bricks and mortar to bits and bytes: Examining the changing state of reference services at the University of Toronto Libraries during COVID-19. Partnership, 16(1), 1–10. https://doi.org/10.21083/partnership.v16i1.6450 - Bussell, Hilary (Evidence Based Library and Information Practice, 2022)