Chat Transcripts in the Context of the COVID-19 Pandemic: Analysis of Chats from the AskAway Consortia - Sobol, Barbara ; Goncalves, Aline ; Vis-Dunbar, Mathew ; Lacey, Sajni ; Moist, Shannon ; Jantzi, Leanna ; Gupta, Aditi ; Mussell, Jessica ; Foster, Patricia L. ; James, Kathleen (Evidence Based Library and Information Practice, 2023)