Due to the exceptional circumstances concerning COVID-19, Érudit wishes to reassure its users and partners that all of its services remain operational. However, in order to comply with government directives, the Érudit team is now working remotely, and some operational activities may be slower than usual. Thank you for your understanding. More information

Research Articles

An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia[Record]

  • Mohd Rushidi bin Mohd Amin,
  • Shishi Kumar Piaralal,
  • Yon Rosli bin Daud and
  • Baderisang bin Mohamed

…more information

Appendices