Abstracts
Resumen
La logística tiene un gran potencial de contribución a la búsqueda de los objetivos de calidad, cobertura y eficiencia de las instituciones hospitalarias. Desafortunadamente, ésta área es a menudo relegada a un segundo o tercer plano y sólo es visible a los ojos de la alta dirección cuando aparecen problemas. Este artículo analiza tres casos en los que se logra incrementar la contribución de la logística al desempeño de tres hospitales en Francia, Canadá y Colombia. Este análisis permite identificar algunos elementos comunes que pueden guiar a quienes busquen una transformación similar en sus instituciones.
Palabras clave:
- logística hospitalaria,
- transformación,
- trayectoria
Résumé
La logistique peut contribuer significativement à la recherche des objectifs de qualité, d’accessibilité et d’efficacité des établissements de santé. Toutefois, l’importance de la logistique est souvent ignorée par les dirigeants. Cette recherche analyse trois cas où la logistique a su augmenter l’importance de son rôle auprès de la direction. Les hôpitaux étudiés sont situés en France, au Canada et en Colombie. Cette analyse permet d’identifier quelques éléments communs aux trois centres pouvant guider une semblable transformation dans d’autres organisations.
Mots-clés :
- logistique hospitalière,
- transformation,
- trajectoire
Abstract
Logistics can contribute to the pursuit of quality, accessibility and efficiency of healthcare institutions. However, the full potential of logistics is often unknown and top managers are sometimes unaware of its importance. This study analyses three cases where it has been possible to increase the contribution of logistics to the performance of three hospitals located in France, Canada and Colombia. We identify some common elements that may guide managers seeking a similar transformation in their organizations.
Keywords:
- healthcare logistics,
- transformation,
- trajectory
Appendices
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