Abstracts
Abstract
The purpose of this article is to explore the pertinence of the “multiple cultures perspective” in the context of technology adoption. Proponents of this perspective assert that people are shaped by diverse and sometimes conflicting values, any of which will be more salient than others in a given context. We show how the changing salience of some end-users’ values helped salvage a disastrous ERP project at a French auto parts company. Our findings show how a less deterministic vision of cultural resistance to ERP systems can help organizations achieve their objectives.
Keywords:
- Operations management,
- information technology,
- intercultural management,
- "multiple cultures perspective”,
- ERP
Résumé
Le but de cet article est d’explorer la pertinence de “la perspective de cultures multiples” dans le contexte de l’adoption d’une technologie. Les partisans de ce point de vue soutiennent que les personnes sont empreintes de valeurs diverses et parfois contradictoires, parmi lesquelles certaines seront plus saillantes que d’autres dans un contexte donné. Nous montrons comment l’évolution des valeurs saillantes de certains utilisateurs finaux a permis de sauver de l’échec un projet ERP chez un équipementier automobile français. Nos résultats montrent comment une vision moins déterministe de la résistance culturelle à l’égard des ERP peut aider les différents acteurs à atteindre leurs objectifs.
Mots-clés :
- Management des opérations,
- Technologie de l’information,
- Management interculturel,
- « perspective de cultures multiples »,
- ERP
Resumen
El objetivo de este artículo consiste en explorar la pertinencia de la “perspectiva de culturas múltiples” en el contexto de la adopción de una tecnología. Los partidarios de este punto de vista sostienen que las personas están impregnadas de valores diversos y a veces contradictorios, entre los cuales se destacan algunos que serán más relevantes en un contexto dado. Mostramos cómo la evolución de los valores relevantes de ciertos usuarios finales permitió salvar del fracaso un proyecto de implementación de un ERP para un fabricante de equipos de automóviles Francés. Nuestros resultados muestran cómo una visión menos determinista de la resistencia cultural con respecto al ERP puede ayudar a los diferentes actores a alcanzar sus objetivos.
Palabras clave:
- Gestión de las operaciones,
- Tecnología de la información,
- Gestión intercultural,
- “Perspectiva de culturas múltiples”,
- ERP
Appendices
Bibliography
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