Abstracts
Abstract
Retaining knowledge workers is of foremost interest to both academics and managers. This article conducts a deep analysis identifying prevailing HR retention practices and linking them to the AMO framework, which represents employees’ needs in terms of abilities, motivation, and opportunities for future retention. This exploratory research relied on the contributions of managers and employees from 17 French management consulting firms. The findings show the role of interpersonal internal and external relationships in times of retention of this population. This research elucidates how the ambivalence of consultants-customers’ relationships can be either facilitating or binding in such context.
Keywords:
- Retention,
- knowledge worker,
- AMO,
- qualitative research methods
Résumé
La fidélisation des travailleurs du savoir représente un enjeu majeur pour de nombreux académiques et dirigeants. Nous proposons une analyse approfondie des pratiques de GRH existantes par l’approche AMO, à savoir l’étude des besoins des salariés en termes de capacités, de motivation et d’opportunités en vue de leur fidélisation. Cette recherche exploratoire s’appuie sur les contributions de managers et consultants de 17 cabinets de conseil en management français. Les résultats soulignent le rôle majeur des relations interpersonnelles internes et externes. Cette recherche montre l’ambivalence des relations consultants-clients qui peuvent représenter aussi bien un levier qu’une contrainte dans un tel contexte.
Mots-clés :
- Fidélisation,
- travailleur du savoir,
- AMO,
- méthode de recherche qualitative
Resumen
Retener a los trabajadores del conocimiento es primordial tanto para académicos como directivos. Proponemos un análisis profundo de las prácticas de retención de RR.HH. predominantes en el marco AMO, subrayando las necesidades de los empleados en términos de capacidades, motivación y oportunidades de fidelización. Esta investigación exploratoria se basa en las aportaciones de directivos y empleados de 17 consultorías de gestión francesas. Los resultados muestran la importancia de las relaciones interpersonales internas y externas en los tiempos de retención de esta población. Esta investigación aclara la ambivalencia de las relaciones consultores-clientes que pueden ser facilitadoras o vinculantes en dicho contexto.
Palabras clave:
- Fidelización,
- retención,
- trabajadores del conocimiento,
- AMO,
- metodología de investigación cualitativa
Appendices
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