Résumés
Résumé
Les applications de l’intelligence artificielle (IA) sont susceptibles de transformer le travail de professionnels(les) (soignants, juristes, enseignants, travailleurs sociaux, etc.). Cette étude de portée (scoping review) s’inscrit dans une collaboration entre les milieux syndicaux et de la recherche afin d’identifier les applications, usages et enjeux de l’IA qui sont documentés en lien avec le travail de professionnels(les). Les résultats montrent que l'IA est très présente dans des secteurs comme la santé, l’administration, le droit et l’enseignement. Ses finalités sont multiples : depuis l’archivage de données jusqu’à la prise de décision en passant par le traitement de textes, les interactions, la reconnaissance ou la simulation. Elle pourrait se développer dans de nombreux métiers et créer des enjeux transversaux majeurs, en particulier autour des compétences, des emplois, de l’éthique et du fonctionnement des organisations. Des enjeux plus spécifiques à chaque métier sont aussi identifiables. Ces résultats permettent de proposer une discussion pluridisciplinaire de ces enjeux en traitant de l’éthique dans la problématique du consentement à l’IA, de la dualité technologique de l’IA, du rôle d’un syndicat par rapport à l’IA et du défi informatique de l’explicabilité de l’IA.
Mots-clés :
- Applications IA,
- éthique,
- ressources humaines,
- syndicat,
- informatique,
- étude de portée
Abstract
Applications of artificial intelligence (AI) are likely to transform the work of professionals (i.e. caregivers, lawyers, teachers, social workers). This scoping review is part of a collaboration between union and research circles to identify the applications, uses and issues of AI that are documented in connection with the work of professionals. The results show that AI is very present in fields such as health, administration, law and education. Its purposes are multiple: from data archiving to decision-making, including word processing, interactions, recognition or simulation. AI could develop in many professions and create major cross-disciplinary issues, in particular around areas of competency, jobs, ethics and the functioning of organizations. Issues more specific to each profession are also identifiable. These results enable to propose a multidisciplinary discussion of these issues by dealing with ethics in the problems of consent to AI, the technological duality of AI, the role of a union in relation to AI and the computational challenge of AI explainability.
Parties annexes
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