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Phelps, Sue F. « Implementation of Proactive Chat Increases Number and Complexity of Reference Questions / Maloney, K., & Kemp, J. H. (2015). Changes in reference question complexity following the implementation of a proactive chat system: Implications for practice. College & Research Libraries, 76(7), 959-974. http://dx.doi.org/10.5860/crl.76.7.959. » Evidence Based Library and Information Practice, volume 12, numéro 2, 2017, p. 172–174. https://doi.org/10.18438/B85370
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Phelps, S. (2017). Compte rendu de [Implementation of Proactive Chat Increases Number and Complexity of Reference Questions / Maloney, K., & Kemp, J. H. (2015). Changes in reference question complexity following the implementation of a proactive chat system: Implications for practice. College & Research Libraries, 76(7), 959-974. http://dx.doi.org/10.5860/crl.76.7.959]. Evidence Based Library and Information Practice, 12(2), 172–174. https://doi.org/10.18438/B85370
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Phelps, Sue F. « Implementation of Proactive Chat Increases Number and Complexity of Reference Questions / Maloney, K., & Kemp, J. H. (2015). Changes in reference question complexity following the implementation of a proactive chat system: Implications for practice. College & Research Libraries, 76(7), 959-974. http://dx.doi.org/10.5860/crl.76.7.959 ». Evidence Based Library and Information Practice 12, no 2 (2017) : 172–174. https://doi.org/10.18438/B85370
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