Academic Library Patrons Value Personalized Attention and Subject Matter Expertise in Reference Consultations / Rogers, E., & Carrier, H. S. (2017). A qualitative investigation of patrons’ experiences with academic library research consultations. Reference Services Review, 45(1), 18–37. https://doi.org/10.1108/RSR-04-2016-0029 - Kaari, Jennifer (Evidence Based Library and Information Practice)