Volume 3, numéro 2, octobre 2002

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This paper describes and quantifies the role of group facilitation in an experiential, real-time, online, university level credit course entitled eAHSC/230 Interpersonal Communications and Relations. A new and unique group interaction pattern called parallel communication, as well as classical elements of group interaction are described and quantified. New measures of online group facilitation attributes with analogous face-to-face (F2F) counterparts are presented. Specifically, the impact of effective group facilitation on Attentiveness, on Interaction, on Involvement, and on Participation is explored. The paper also examines the eClassrom’s potential effectiveness as a real time teaching and training laboratory which also functions as a process observation tool that collects and feeds back interaction data, providing teachers and trainers immediate and ongoing measures of facilitation effectiveness.

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The future of any region’s higher education infrastructure cannot be a matter of guesswork; instead it must be built upon a solid foundation that is both rationally and soundly constructed. This postulate is especially important for regions such as Latin America experiencing problems associated with underdevelopment. Universities, particularly those specializing the area of science and technology, can and do play a constructive role in the advancement and improvement of modern society. However, the current Latin American educational context, which is less than optimal, can be compared with other similarly developing countries around the world, many of which have produced high quality university and scientific systems. Why is Latin America lagging behind? This is a good question that deserves closer examination. This article discusses reasons for the chronic problems for the deteriorated conditions facing Latin American universities. It also suggests ways in which Latin American distance universities can contribute to a transformation of the entire university system throughout the region.

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This article presents a comparative study of online education systems in Norwegian, Swedish, and Australian universities. The online education systems discussed comprise content creation tools and systems for learning management, student management, and accounting. The author of this article arrives at the conclusion that there seems to be a general lack of integration between theses systems in all three countries. Further, there seems to be little focus on standards specifications such as IMS Global Learning Consortium (IMS) and Sharable Content Object Reference Model (SCORM) in higher education in all three countries. It was found that both Norway and Sweden value the importance of nationally developed learning management systems and student management systems; however, this does not seem to be the case in Australia. There also seems to be much more national coordination and governmental coercion concerning the choice of student management systems used in Sweden and Norway, than is the case in Australia. Finally, with regard to online education, the most striking difference between these three countries is that of economic policy. In Australia, education is considered an important export industry. In Norway and Sweden, however, the export of education does not seem to be an issue for public discussion.

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Good tutoring requires appropriate interpersonal and pedagogical skills. Tutor personality is a major factor affecting how tutors communicate and deals with students, and yet it is a largely unexplored context of distance education. Using the Chinese Personality Assessment Inventory (CPAI)* this paper examines how the personality of tutors’ affects their teaching effectiveness at a distance learning institution in Hong Kong. The results are compared to those reported by Chan (2001) in a similar study using the Myers-Briggs Type Indicator (MBTI). The results indicate that certain scales on the Chinese Tradition factor of the CPAI are significantly related to tutors’ teaching performance, and that the MBTI could not subsume all the CPAI scales. Future research with the CPAI should explore whether this Chinese Tradition factor is unique to the Chinese culture or whether it comprises elements of a universal domain useful in understanding key interpersonal aspects of personality that have been absent from Western personality inventories.

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Most institutions of postsecondary and higher education are creating or adopting quality statements, standards, and criteria regarding their niche of the “eLearning enterprise.” In doing so, they have a tendency to reinvent the wheel. This article summarizes current published quality standards in the US, and analyzes and organizes them into a nine-cell matrix. It concludes with discussion of emerging issues with respect to the nine standards-areas.

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This article reports on an exploratory research effort in which the extent of MBA student learning on twelve specific competencies relevant to effective business performance was assessed. The article focuses on the extent to which differences in student learning outcomes may be influenced by one of three different types of instructional delivery: on-campus, distance, and executive MBA. It affirms the high quality of learning that can occur via distance education and proposes a strategy to conduct summative, program-level assessment. Specific findings include participants in all three groups self-reporting significantly higher scores on seven of twelve outcomes (e.g., goal setting, help, information gathering, leadership, quantitative, theory, and technology skills). It also notes that distance MBA students self reported significantly higher scores than on-campus students on the learning outcomes related to technology, quantitative, and theory skills, and higher scores on technology skills than the executive MBA group. Implications for further research are discussed.

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This study explored the capacity of Web-based, group communication systems to support case-based teaching and learning. Eleven graduate students studying at a distance were divided into three groups to collaborate on a case study using either a synchronous voice, an asynchronous voice, or a synchronous text communication system. Participants kept a detailed log of the time they spent on various activities, wrote a 1,500-word reflection on their experience, and participated in a group interview. Analysis of these data reveals that each group supplemented the system that had been assigned to them with additional communication systems in order to complete the project. Each of these systems were used strategically: email was used to share files and arrange meetings, and synchronous voice systems were used to brainstorm and make decisions. Learning achievement was high across groups and students enjoyed collaborating with others on a concrete task. Keywords: Distance Education, Case-based Learning, Collaboration Software, Online Learning.

The evidence in favour of case-based teaching and learning continues to mount (cf. Lundeberg, Levin, and Harrington, 1999). One interesting facet of this research suggests that group discussions are the active ingredient of case study learning. For on-campus students this is simple to arrange, but where does it leave students who are studying at a distance? Case studies are often used in distance education, but traditionally they have been implemented in an independent mode, with students reading a problem-centred or exemplary narrative in order to contemplate its central issues. This type of case-based teaching omits what may be the most important part of case-based pedagogy.

Fortunately, a wide array of Web-based communication software exists that supports various types of communication at a distance, including text or voice, person-to-person or multi-person, and synchronous or asynchronous interaction. The relative effectiveness of these systems to support collaboration among students is an important issue to distance educators.

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For some, “learning objects" are the “next big thing” in distance education promising smart learning environments, fantastic economies of scale, and the power to tap into expanding educational markets. While learning objects may be revolutionary in the long term, in the short term, definitional problems and conceptual confusion undermine our ability to understand and critically evaluate the emerging field. This article is an attempt to provide an adequate definition of learning objects by (a) jettisoning useless theoretical links hitherto invoked to theorize learning objects, and (b) reducing the definition of learning objects to the bare essentials. The article closes with suggestions for further research and further refinement of the definition of learning objects.

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This article presents an overview of the instructional models of Gagne, Briggs, and Wager (1992) and Laurillard (1993, 2002), followed by student evaluations from the first year of an online public health core curriculum. Both online courses and their evaluations were developed in accordance with the two models of instruction. The evaluations by students indicated that they perceived they had achieved the course objectives and were generally satisfied with the experience of taking the courses online. However, some students were dissatisfied with the feedback and learning guidance they received; these students’ comments supported Laurillard’s model of instruction. Discussion captured in this paper focuses on successes of the first year of the online curriculum, suggestions for solving problem areas, and the importance of the perceived relationship between teacher and student in the distance education environment.

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As the use of Web-based instruction increases in the educational and training domains, many people have recognized the importance of evaluating its effects on student outcomes such as learning, performance, and satisfaction. Often, these results are compared to those of conventional classroom instruction in order to determine which method is “better.” However, major differences in technology and presentation rather than instructional content can obscure the true relationship between Web-based instruction and these outcomes. Computer-based instruction (CBI), with more features similar to Web-based instruction, may be a more appropriate benchmark than conventional classroom instruction. Furthermore, there is little consensus as to what variables should be examined or what measures of learning are the most appropriate, making comparisons between studies difficult and inconclusive. In this article, we review the historical findings of CBI as an appropriate benchmark to Web-based instruction. In addition, we review 47 reports of evaluations of Web-based courses in higher education published between 1996 and 2002. A tabulation of the documented findings into eight characteristics is offered, along with our assessments of the experimental designs, effect sizes, and the degree to which the evaluations incorporated features unique to Web-based instruction.

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Although most universities profess a belief that libraries are a key element in learner support, the full cost and complexity of providing quality library services to support open and distance education tend to be underestimated. It is argued in this article that this underestimation, in part, may reflect a lack of appreciation by faculty and university administrators of the role libraries play in the (distance) learning process. Within libraries and the education sector at large, there is also tends to be a lack of recognition of what portion of the costs of access to libraries and information are borne by other elements within universities, by external organisations, and by individual students. Three fundamental questions addressed are: Why is it necessary to determine the role of libraries in supporting learning? Who meets these costs? How institutionally independent should access to library and information services be? While it is to be expected that the level of costs incurred by different institutions will vary as they meet the library service needs of those who study in different modes, there are pedagogical, ethical, and quality issues that must be considered if the same academic award is to be made.

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This study traces the root causes of dropout rates in one post-graduate course “Studies in Education,” offered by the Hellenic Open University (HOU). From our research findings, it was found that the main cause of dropping out stem from a combination of adult learners’ obligations, specifically balancing their academic workload with their employment commitments and family obligations (mainly for female students). The second reason for dropout rates among adult distance education learners include students’ miscalculation of the available time for studying and their underestimation of the extra effort required for effective learning. These reasons can be compared to the educational material, which, in general, was not considered overly difficult and did not appear to compel students to abandon their studies.

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The quiz tool that is part of the WebCT package is used to provide an asynchronous simulation of a (synchronous) closed laboratory experience to beginner computer science students. The technique suggested in this paper and which may be applied to other disciplines, offers students a guided path through an exploratory, discovery based learning experience.

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This paper examines student performance, satisfaction, and retention of information in online classes as a function of student choice as to the format of instruction. Student outcomes are studied for two groups enrolled in online classes: those who were allowed to choose between an online and a ground-based format and who chose the online format voluntarily; and those who were obliged to take classes in the online format without being afforded the opportunity to choose.

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This paper provides readers with an observation of an adult distance education programme, which took place in Malaysia. These observations are presented in terms of: study mode, course design, and interaction between three distinct student groups, and their teachers. Other factors that influence adult distance learning melded with traditional classroom settings were also observed. These factors included the demographics of distance learning students, type and nature of student-to-student and teacher-to-student interaction, students’ employment, prior employment, and the subject studied. Our observation suggest that appropriate distance education design, coupled with hybrid opportunities for interaction among students engaged in distance and traditional on-campus modalities, optimise the learning experience of students engaged in both types of learning. Our observations also indicate that factors such as Web-based course design, students’ previous technical competencies and employment history, must also be taken into consideration, when designing and delivering distance education programmes of study. The authors conclude from their observations that further research is needed in terms of proper distance education course design that address environmental factors such as students’ employment history, previous educational experiences, and comfort levels using information and communications technology.

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The premise of this article is that while in the US understanding is growing about the technologies and strategies needed for effective distance education in an online environment, leadership efforts remain weak. The article describes leadership for distance education, historical perspectives of leading distance education, and how the Internet has directly changed distance education efforts in US higher education institutions. The article concludes with an appraisal of how the approach of higher education leaders must change in order for distance education efforts to be successful.

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A previous report in this series discussed the classification of online course delivery systems according to the Advanced Distributed Learning Partnerships (ADL), and the international standards accepted by the ADL. The standardisation of courseware in this manner is necessary for the development of inter-institutional course sharing and quality control. The present report gives further definitions of the criteria applied by international standards organisations, and lists the principal specifications/ standards bodies now in operation.

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Real-time collection of student opinions and their instant feedback can be useful in guiding the design and implementation of online educational sessions. Students can gain insights into each others’ attitudes and opinions, often anonymously and confidentially; and teachers can adapt to the feedback in directing the progress of a session based on, in effect, a series of “if then” contingency measures. Online tabular and diagrammatic features can provide useful visual summaries of polling results, indicating whether or not the session’s learning outcomes are being achieved. Online polling services available differ greatly in the extent to which they provide these useful educational features. To guide distance educators in their selection and implementation of online polling and quizzing procedures, an evaluation study was conducted featuring a selection of the poll creation systems that were available at the time of study.

All questionnaire, quizzing, survey, and assessment products/ services are referred to generically in the report as “polling systems.”

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This is the first in Athabasca University’s series of evaluation reports to feature online Webcam and videoconferencing products. While Webcam software generates a simple visual presentation from a live online camera, videoconferencing products contain a wider range of interactive features serving multi-point interactions between participants. In many online situations, the addition of video images to a live presentation can add substantially to its educational effectiveness. Ten products/ online services are reviewed, supporting a wide range of video-based activities.

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This study extends the earlier review of online chat systems (Report 6), by reviewing a further seven products that provide text-based instant messaging (IM). The functionality of these products in distance education contexts is stressed in relation to their comparative costs, complexity, control, clarity, technical framework, and other functional options.

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A further set of four text-based instant messaging (IM) products was evaluated: AT&T Anywhere, Parachat, Sonork, and Yahoo Messenger, all available at no cost. Yahoo Messenger was judged to be the most effective of the three products for use by distance education (DE) teachers and students, being compatible with most common operating systems and accommodating up to 50 chat room participants. Yahoo Messenger also possesses integrated audio and video capabilities. AT&T Anywhere is an efficient product, which supports Windows-based operating systems only. Parachat (Basic version) is a basic, browser accessed chat board without instant messaging (IM) capabilities.

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Previous reports in this series have featured examples of integrated products that combine into a single software package, techniques offered individually by other products. Increasing acceptance of online collaboration is generating interest in such tools on the part of product developers and users. The distance education (DE) market is now awash with integrated products involving methods ranging from the relatively standard text-based conferencing to synchronous and asynchronous audio and video conferencing techniques. Integrated products typically add a range of ancillary tools to these main features (e.g., whiteboards, polling methods, file sharing and email capability). When choosing an appropriate product for DE usage it is important to discern which of the multitude of features are essential in different situations. The current study examines five contrasting integrated products from the DE user’s perspective.