The author identifies the characteristics of the Services documentaires multimedia (SDM), a unique organisation in the francophone world. From its shaky beginning to the recognition of its administrative and professional management by libraries in Québec, in Canada and elsewhere, SDM has developed its services and its markets in order to insure its future: selection and cataloguing of books, audiovisual material, periodicals, games and educational toys, and software.
Parliaments around the world are heavy users of newspapers. In order to satisfy the appetites of their users, parliamentary libraries subscribe to many newspapers, develop new services, prepare guides to help retrieve articles and increasingly consult the current events data bases. The situation at the National Assembly, the Canadian parliament, and in European assemblies help support the author's thesis.