Les publics : outils pour les comprendre et les intégrer

Mieux connaître pour mieux aiderL’implantation d’un système de gestion des demandes de référence à la Bibliothèque de l’Assemblée nationale du QuébecTo Know Better is to Help BetterThe implementation of an information management system for reference queries at the National Assembly Library of Quebec

  • Carolyne Ménard

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Cover of Les publics : outils pour les comprendre et les intégrer, Volume 66, Number 3, July–September 2020, pp. 4-54, Documentation et bibliothèques