Volume 20, Number 2, Fall 2014
L’accès aux services sociaux et de santé en français et la formation des professionnelles et professionnels en situation francophone minoritaire canadienne
Guest-edited by Marie Drolet, Claire-Jehanne Dubouloz, Josée Benoît and Madeleine Dubois
This paper draws upon findings from a study conducted in Ontario and New-Brunswick, looking at the access to francophone services for women and children living with domestic violence. Drawing upon the results of the first phase of an action research project conducted in partnership with academic researchers and community organizations, the data demonstrates that francophone women face particular challenges. There are important gaps in francophone services, which have consequences on the women’s well-being, health and safety. Those gaps also have consequences on their children’s well-being, health and safety. Given those consequences, the lack of access to francohphone services can be seen as an additional form of victimisation for women.
A comparative study of medical services potential in linguistic minorities languages in British Columbia reveals that non-Francophones French-speaking doctors create a linguistic spinoff that dramatically boosts the potential supply of health and social services in French. This structuring mechanism would apply to other health and social services, elsewhere in Canada and it would be stronger the greater the minority context. Francophone communities must do more to identify, engage and empower francophile professionals and they must develop an innovative equity rationale to unleash the potential for health and human services in French in a multilingual context.
How can we measure the impact of actions taken to improve the active offer of health and social services in French to francophone minority communities? A questionnaire was created to measure firstly individual behaviours of active offer and secondly the perception of organisational support toward it. Content validity of the Active Offer of French Language Services in Minority Context Measure was determined through a literature review, expert consultations and a Canada-wide Delphi survey. Reliability was examined with data collected from recent graduates in health and social services. The questionnaire shows good internal consistency and further studies with a larger sample are necessary to determine its temporal stability. These are the first steps toward measuring the development of active offer behaviours following educational or organisational change activities that favour French-language services. It is also likely to help researchers study the determinants of such behaviours.
This article presents university and college training guidelines for the inclusion of the concept of the Active Offer of services in the training of future social service and health care professionals. This concept of care and services enables a better response to the needs of Francophones in a minority situation. Based on a literature review and the results of a survey of Canadian francophone social service and health care faculty, these guidelines identify the necessary institutional, Faculty, program supports and faculty for the integration of the concept of the active offer of French services in social service and health care training programs.